PolyAI, a london based startup has secured funding to advance its chatbots, moving from a simple chatbots, to ushering in “agentic enterprise” – a model where AI proactively manages customer interaction and internal processes.

It’s technological shift from chatbots to agentic AI is brilliant. The system acts live a living organism, detecting and fixing service leaks even before humans can detect these errors. PolyAI uses its own models, Owl for speech recognition and Raven for reasoning, for handling noisy human conversations with high accuracy and low latency.

A 2025 Forrester Total Economic Impact found that PolyAI customers achieve up to 391% in ROI, with average savings of $10.3 million per client. The company’s agentic AI has taken over the work of 1000+ full time employees in various industries such as finance, healthcare, hospitality, energy and retail, with prominent customers such as Marriott, UniCredit and Foot Locker. The AI agent handles conversations including power outages, restaurant reservations and credit card replacements, at high volume and lifelike conversations, allowing workers to focus on more essential tasks.

If you are considering an AI agent chatbot for your business, why not consider the advanced, PolyAI. The savings are massive and it will definitely streamline your customer’s experience.